Last year, the whole planet has been struck by the Covid-19 pandemic. For the majority of people, this was the first catastrophe of this scale, that forced them to stay indoors and follow the safety rules and guidelines.
If there's one area where chatbots have revolutionized the customer experience, it is eCommerce. This makes sense since chatbots are giving eCommerce businesses the edge they need in today's competitive landscape.
Starting an eCommerce business is exciting that pays off-literally. But boosting conversions is like a never-ending battle because still there are around 68% cart abandonment rates that include both new and returning customers.