Social media services company have the potential to grow the brand reputation in the market. It only works if you have the proper knowledge, resources, and tools.
Social media customer service is the practice of providing customer support on various social channels like Facebook, Twitter, and Instagram — places where they frequently hang out and engage with brands on their own terms.
Even though there are some similarities, each of them differs with the kind of business you run, the budget you have, your goals and whom you are targeting.
