The world is obsessed with new tech buzzword Chatbots. Aren't you? Definitely Yes and why not when 95% of customers love it as their customer care agent. And due to its constant rising demand in the business world, it’s vital to keep an eye on its framework too, as then only we can leverage its potential business benefits.
I am damn sure; there might be a confusion in your mind regarding this context. You might be wondering that, what are the best chatbot frameworks for 2020? For such queries and information, you can browse this page and get your confusion sorted.
This writeup shed light on the top chatbot development frameworks for 2020. I have mentioned the names of those frameworks which are popular and utilized more in the market today. So, let's get started.
The technology chatbot is buzzing worldwide in the market. The time when the web development stats shows that 64% of total web visitors want to see the company's contact information and the chatbot can be extremely beneficial here. Don’t you think so? I think Yes.
Because, if we look at the stats, then it has some astounding business benefits. And most importantly, our experts have claimed these results in 2018. That’s the reason being BusinessInsider estimates that 80% of businesses will adopt chatbots in 2020.
Being an open-source tool, Microsoft Bot Framework offers a series of templates to begin your bot-building journey. These templates vary from an underlying data collection service (FormBot) to the higher advanced Language Understanding bot. It leverages Microsoft’s LUIS NLU package to provide intelligent conversational experiences.
Many said, Microsoft Bot Framework is undoubtedly not for the casual bot building, since it needs programming experience for effective deployment.
The framework supports automatic language translations(only a few languages), SDKs for Node.js &.NET, and REST APIs to integrate it with the popular CRM and messaging platforms.
The unique part for Microsoft Bot Framework is the availability of both the standard web and serverless bots, with the latter operating over Azure Functions.
Additionally, its popular Cortana API leverages you to provide your chatbot voice capabilities.
Benefits:
Dialogflow is a natural language understanding platform and lets you design & develops chatbots and voice apps, for example, Google Actions and Amazon Alexa Skills. It's a conversational AI and backed by Google.
Developers use it to build actions for 400M+ Google Assistant devices. It supports all the main messaging channels such as Facebook, Skype, Messenger, Telegram, Kik, Slack, Twitter, Line, Viber and more.
The framework supports Natural Language Processing in 20+ languages. It is probably the best tools to create omnichannel chatbots with less coding.
Additionally, it provides the REST API that you can use to integrate chatbot to your app or with custom conversational interfaces.
Benefits
Facebook released Wit.ai in 2015. It's an open-source chatbot development framework and can process a dizzying array of languages ranging from Albanian and Lithuanian to Tamil and Vietnamese.
The advanced features of this framework make its a helpful tool for building bots specific to small devices, wearables and home automation, where a hands-free experience is deemed desirable.
Additionally, it allows developers to upload their data to let it act as a conversational interaction's foundation within any given use case. Though, such data is shared with the complete Wit.ai ecosystem, in a bid to increase the system's NLP capabilities exponentially.
Well, it's quick integration into Facebook Messenger and expertise to create chatbots that can speak nearly all human languages. And its open-source nature restricts use cases that contain sensitive information.
Benefits
Rasa, an open-source framework and has two major components named Rasa NLU and Rasa Core. Rasa NLU understands the natural language while aids in the creation of intelligent, conversational chatbots.
It is Python-based, and the NLP technology stack helps developers create highly intelligent chatbots with probabilistic modelling instead of the common flowchart-based approach.
The framework is actually leading in the open-source machine learning toolkits and helping the developers to build better AI chatbots with minimal training data.
RASA deploys machine learning models for recognizing the entities and intents plus determining the conversation flow.
Benefits
IBM Watson is one of the famous and prolific chatbot development frameworks that we can't ignore in 2020. It was built on a neural network of 1 billion words of Wikipedia.
The framework has a pre-integrated and pre-trained architecture and helps the businesses to deploy IBM Watson and develop custom chatbots. Like Wit.Ai, IBM Watson utilizes different machine learning algorithms to respond and support popular platforms like robots, websites and messaging platforms.
If you want to develop a chatbot for your business to answer customers' queries, then you should go with IBM Watson framework for chatbot development.
Benefits
Amazon Lex is a great AI chatbot that beginners can quickly get started with. It's a versatile chatbot framework with sophisticated bot-building tools. As clear from the name too, it's a part of Amazon Web Services and one of the robust frameworks with the multifaceted options.
It has built-in machine learning and natural language understanding abilities with AWS. Additionally, it's highly scalable, and AWS helps make this framework better than others.
Benefits
Botkit, an open-source developer tool aids you in building applications, chatbots and custom integrations for many important messaging platforms. And it's a part of Microsoft Bot Framework.
It contains the core Botkit library, series of plugins and extensions for connecting Botkit to the chat and messaging platforms plus other tools in the bot building ecosystem.
Benefits
Wrapping Up!
Above I have mentioned the names of top frameworks that you can look for in 2020. Did you find any of these feasible for your upcoming project or business? If yes or have doubts, then let us know in the comment section.
Presently, there are many top chatbot development companies in India. They will help you out well and transform your business operations. So, go ahead with these frameworks in 2020 for your esteemed business.
