Chatbots are the latest trend in customer support. According to the newest statistics, there was a 67% increase in chatbot use from 2018 to 2020. That’s a significant increase in the number of organizations benefiting from this technology.
There are numerous advantages of using chatbots as these tools are highly affordable, improve customer experience, provide valuable information without the need for human support, and can even be used to promote the company’s latest offers. These are the five tech giants that use chatbots.
Amazon is a famous retailer, but it also belongs on the GAFAM list, alongside Facebook, Google, Apple, and Microsoft. Amazon was founded in 1994. Today, this company is known for its unique approach to ecommerce, cloud computing, AI, consumer electronics, and similar products.
Naturally, due to a high number of served customers daily, Amazon uses a chatbot to help its visitors manage their orders, payments, returns, and other famous products like Kindle, Prime Video, or ebooks. Amazon’s chatbot is quick to reply and handy to use.
Verizon is a US-based internet operator. The company was founded in 2000, and it has grown to provide its services to 99% of the US population with a 4G network. Verizon is also providing 5G services with its Unlimited plan.
As another tech giant, Verizon utilizes a chatbot to help its users with their accounts, payment, and similar queries. However, users should first log in to access the chatbot or live support. Additionally, Verizon’s chatbot is simple in its design, so it might get confused with human support.
Huawei Technologies is a Chinese technology corporation founded in 1987. The company offers products around the globe with one exemption – the United States. Still, missing the US market didn’t prevent Huawei from staying among the top tech giants.
When it comes to Huawei’s chatbots, it’s among the sweetest chatbots out there. It’s called WeiKnow, and as soon as users open the box, it prompts them to log in to their accounts or select the product category to learn more. Huawei customers can also request manual support via the chatbot.
This tech giant is known for SonyPlaystation. However, there’s more to Sony than just a gaming console. As of April 1, 2021, Sony Electronics Corporation, Sony Imaging Products and Solutions, Sony Home Entertainment and Sound Products, and Sony Mobile Communications merged to offer products and services as one company – Sony Corporation.
Regarding Sony Support Bot, it can offer basic information based on the questions people ask. For example, it can help in troubleshooting, offer information about parts and repair, or connect users to human support. Moreover, the bot’s interface is simple and easy to use.
Samsung started in 1938 as a trading company. However, it soon diversified into other industries and entered the electronics market in 1969. Soon, Samsung became known for creating superior tech products and services.
Samsung’s chatbot offers automated support. It starts by providing the customer with a list of products to pick one from for the most optimal chatbot service. Eventually, if the bot can’t help out, it sends a request to human support.
The number of companies that decide to use chatbots is rapidly increasing. Some of the first organizations that started with this type of customer support are the global leaders in the tech industry. Amazon, Huawei, Verizon, and others have been enjoying the benefits of chatbots ever since they became available.
Chatbots reduce the need for human support and offer highly efficient solutions for businesses with high website traffic and many new or existing customers. What’s more, personalized bots make customers feel appreciated and loyal to the brand.